📦 Parcel Opening Video – Mandatory for Complaints
To report a damaged or wrong item, please record a complete unboxing video from start to finish — no pauses, edits, or cuts.
Requests for exchange without a valid unboxing video will not be accepted.
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🚚 Delivery Timeline
• Standard delivery: 15–20 days from the date of order confirmation.
• Please note: Delays may occur during festivals, sales, or unforeseen courier issues.
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🔄 Return & Refund Policy
• No returns or refunds once an order is placed.
• Exchange is available only if:
• The product is received in damaged condition or incorrect.
• A valid, unedited unboxing video is provided as proof.
• Refunds are not issued under any circumstance.
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📬 Replacement / Exchange Timeline
If your exchange request is approved:
• Send the product back in its original condition.
• After inspection, your replacement will be shipped within 7–12 working days.
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❌ Order Cancellation
• Orders cannot be cancelled, changed, or modified once confirmed.
• Courier/shipping charges are non-refundable.
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🚚 Exchange Shipping Charges
• Customers are responsible for shipping costs when sending items back for exchange.
• Return parcels must be securely packed to avoid transit damage.