š¦ Parcel Opening Video ā Mandatory for Complaints
To report a damaged or wrong item, please record a complete unboxing video from start to finish ā no pauses, edits, or cuts.
Requests for exchange without a valid unboxing video will not be accepted.
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š Delivery Timeline
⢠Standard delivery: 15ā20 days from the date of order confirmation.
⢠Please note: Delays may occur during festivals, sales, or unforeseen courier issues.
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š Return & Refund Policy
⢠No returns or refunds once an order is placed.
⢠Exchange is available only if:
⢠The product is received in damaged condition or incorrect.
⢠A valid, unedited unboxing video is provided as proof.
⢠Refunds are not issued under any circumstance.
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š¬ Replacement / Exchange Timeline
If your exchange request is approved:
⢠Send the product back in its original condition.
⢠After inspection, your replacement will be shipped within 7ā12 working days.
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ā Order Cancellation
⢠Orders cannot be cancelled, changed, or modified once confirmed.
⢠Courier/shipping charges are non-refundable.
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š Exchange Shipping Charges
⢠Customers are responsible for shipping costs when sending items back for exchange.
⢠Return parcels must be securely packed to avoid transit damage.