๐ฆ Parcel Opening Video โ Mandatory for Complaints
To report a damaged or wrong item, please record a complete unboxing video from start to finish โ no pauses, edits, or cuts.
Requests for exchange without a valid unboxing video will not be accepted.
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๐ Delivery Timeline
โข Standard delivery: 15โ20 days from the date of order confirmation.
โข Please note: Delays may occur during festivals, sales, or unforeseen courier issues.
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๐ Return & Refund Policy
โข No returns or refunds once an order is placed.
โข Exchange is available only if:
โข The product is received in damaged condition or incorrect.
โข A valid, unedited unboxing video is provided as proof.
โข Refunds are not issued under any circumstance.
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๐ฌ Replacement / Exchange Timeline
If your exchange request is approved:
โข Send the product back in its original condition.
โข After inspection, your replacement will be shipped within 7โ12 working days.
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โ Order Cancellation
โข Orders cannot be cancelled, changed, or modified once confirmed.
โข Courier/shipping charges are non-refundable.
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๐ Exchange Shipping Charges
โข Customers are responsible for shipping costs when sending items back for exchange.
โข Return parcels must be securely packed to avoid transit damage.