π¦ Parcel Opening Video β Mandatory for Complaints
To report a damaged or wrong item, please record a complete unboxing video from start to finish β no pauses, edits, or cuts.
Requests for exchange without a valid unboxing video will not be accepted.
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π Delivery Timeline
β’ Standard delivery: 15β20 days from the date of order confirmation.
β’ Please note: Delays may occur during festivals, sales, or unforeseen courier issues.
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π Return & Refund Policy
β’ No returns or refunds once an order is placed.
β’ Exchange is available only if:
β’ The product is received in damaged condition or incorrect.
β’ A valid, unedited unboxing video is provided as proof.
β’ Refunds are not issued under any circumstance.
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π¬ Replacement / Exchange Timeline
If your exchange request is approved:
β’ Send the product back in its original condition.
β’ After inspection, your replacement will be shipped within 7β12 working days.
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β Order Cancellation
β’ Orders cannot be cancelled, changed, or modified once confirmed.
β’ Courier/shipping charges are non-refundable.
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π Exchange Shipping Charges
β’ Customers are responsible for shipping costs when sending items back for exchange.
β’ Return parcels must be securely packed to avoid transit damage.